🌐

Firewall and Network Settings

Firewall and Network Settings

If you are using ZEP for company events, please refer to the ZEP network information below.

Due to firewall or network settings, errors may sometime occur. Please refer to the information below for seamless access to ZEP.

1. Metaverse Platform (chatting, entering Spaces)

PORT
URL
NOTE
TCP 80, 443, 4443, 5443, 6443
*.zep.us
Space access, homepage, map editor, chat, image and other file storage
TCP 443
zep.us
ZEP homepage
TCP 443
www.zep.us
ZEP homepage
TCP 443
cdn-zepetoful.zepeto.io
Image and other file storage
TCP 443
asset-zepetoful.zepeto.io
Image and other file storage
TCP 443
api.amplitude.com
Access statistics

To accommodate varying numbers of users, the ZEP server can be scaled up or down as needed. Therefore, it is important to process *.zep.us wildcards and we recommend setting the TTL setting to less than 5 minutes.

2. Video/Audio Chat

PORT
HOST
DES
TCP 443
*.livekit.cloud livekit-turn.zep.us livekit.zep.us livekit-whip.zep.us
Signal connection over secure WebSocket
TCP: 443
*.turn.livekit.cloud livekit-turn.zep.us livekit.zep.us livekit-whip.zep.us
TURN/TLS. Used when UDP connection isn't viable
UDP: 3478
*.host.livekit.cloud livekit-turn.zep.us livekit.zep.us livekit-whip.zep.us
TURN/UDP servers that assist in establishing connectivity
UDP: 50000-60000
all hosts (optional) livekit-turn.zep.us livekit.zep.us livekit-whip.zep.us
UDP connection for WebRTC

ZEP utilizes an external solution for video, audio, and screen sharing functionalities. In order to obtain the best audio and video quality, we recommend allowing access to the UDP ports listed above. Additionally, please ensure UDP hole-punching is enabled (or disable symmetric NAT).