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Connection and devices
📶 Network
I consistently encounter the ‘Poor Network Connection’ popup, followed by automatic reconnection attempts. For companies or institutions experiencing connection problems. Is access limited by country? Can I hold an event with a large number of people in one place over the same wireless connection? 💻 PC
Any web browser can be used with ZEP, but Chrome offers the highest compatibility and is the recommended browser for using ZEP.
While using a Space, the map area appears as a black screen. I have a lot of lag in my environment. How do I fix it? My embedded YouTube video won’t play. Some parts of the map are broken, resulting in a black box. What causes this and how can I fix it? 📱Mobile
For a more stable service, the official ZEP app is recommended.
I have a lot of lag in my environment. How do I fix it? 👩💻 Account
How do I delete an account? (Membership Withdrawal) The verification code has not arrived. Price and Payments
💸 Premium Plans
Premium Plans guide
How can I pay for the Premium Plan? I'm curious about the criteria for premium plan application. Is it per Space or per Map? What is the criteria for the number of concurrent users per premium plan? Is it possible to change my plan to another one? I want to know more about the premium apps & features. What action should Premium Space service users take? What happens if I upgrade my plan while holding an event as the Space is at capacity? Is it possible to use a plan for less than a month? 💳 Payments
How do I check the payment and subscription history? Can I change the payment method for my subscription? Can I use a company card to make a payment? Cancellation/Refund Guide How do I cancel my subscription? If I cancel the subscription, will the use of the plan become immediately unavailable? Can I receive the sales receipt? Can I receive a payment document that includes the specific product name and the period of use? ZEP Function
⚙️ Function
How many people can connect simultaneously in a ZEP Space? What is the difference between a Space and a map? Are there any APIs that can be used in your service? Can I register a map I created as a template? What are the minimum device and network requirements for ZEP? The characters are too small to see clearly and the movement feels slow. Is there a zoom-in function? Can I embed multiple YouTube videos? 📼RTC(video/audio/screen share)
How many camera screens can be displayed at once? How do I broadcast my screen to other users? Is it possible to broadcast the presenter’s audio and video over an entire map? Can I blur the camera background? (PC) My camera and microphone are not working. (Mobile) My camera and microphone are not working. (Mobile) Screen Sharing is Not Working. Host
🥳 Event Procedure (Host)
I want everyone to participate so that their faces can be seen on the screen. I’m curious if this is possible. Is there a limit to how many users can have Spotlight? When using the screen sharing function, can the sharer’s face be seen and their voice be heard? What are the criteria for dividing channels? If the channel is separated and you share a screen on CH1, can it be seen on CH2? If a channel is split, will the chat be split as well? Is it possible to move between channels? Can I create multiple maps within a Space and assign links to each map? I want to change the entry map. I'm curious about how to delete a space. Can I transfer the ownership of the space to someone else? I want to add an Admin user. I'm curious about other Admin privileges. Map Editor
🖌️ Map Editor
ZEP Map Editor Guide
Create My Own Metaverse Map (YouTube- Available in Korean)
The website link is not working correctly. My web embed tile is not working correctly. What is the reason for this? Is there no limit to the map size? Opening a website in a new window doesn't work. I can’t get the eraser to work. What is the difference between a Space and a map? Background image / background music / object / foreground image won't upload. 🧩 tiles
Is it possible to spawn at a desired location when using a portal? I want to install a portal that leads to a specific place. How can I do this? I installed a portal to an outside Space, but it doesn't work. I want to apply two kinds of tile effects to a single tile. Is it possible? What is a private area? What is it for? 🛋️ objects
Is it possible to create NPCs? I want to assign a single object two roles from the object settings pane. Is it possible? I want to reset the My Objects list. I want to delete the objects that I downloaded from the Asset Store. Contents
🎮 Contents (Apps/Mini-Games)
Can I import and use external libraries into ZEP script? When I delete the Stamp App, it doesn't disappear from the sidebar or the deleted stamps still appear in the list. When I use the boarding app with other apps sometimes they are not compatible. When playing Mini-Games, sometimes the title disappears. I allowed browser notifications but I am not receiving notifications from the Office. Asset Store
💝 Asset Store (Buyers)
Can assets purchased in the Asset Store be used for services other than ZEP? How do I use purchased assets? How do I report a seller? 💵 Asset Store (Sellers)
What is the benefit of registering maps or objects for sale? How long does it take to get approved for sale? The sale of my assets has been rejected. What is the reason for this? What should I do if my asset submission is rejected? Can I sell assets that are being sold on other websites? What is the minimum number of objects you can sell? Can I edit or embed assets created by other users and sell them? How do I track asset sales? How do I withdraw my proceeds? My settlement request has been rejected. What is the reason for this? (To be updated) How much of a fee is charged upon settlement? What is ZEP Asset Store’s revenue split? (To be updated) I want to delete the assets I uploaded to the Asset Store. ETC.
😎 Business
Can I get an official ZEP logo? Can I get ZEP linkage development documentation or examples? Can I receive data on users who have accessed my space? I want to build a map, but I’m curious about the cost. Can a map be made with whatever concept I want? How do I contact the company for information regarding security, ports, and firewalls? I want to become a ZEP Partner. How should I contact you?