Connection and devices

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I consistently encounter the ‘Poor Network Connection’ popup, followed by automatic reconnection attempts.

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For companies or institutions experiencing connection problems.

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Is access limited by country?

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Can I hold an event with a large number of people in one place over the same wireless connection?

Any web browser can be used with ZEP, but Chrome offers the highest compatibility and is the recommended browser for using ZEP.

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While using a Space, the map area appears as a black screen.

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I have a lot of lag in my environment. How do I fix it?

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My embedded YouTube video won’t play.

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Some parts of the map are broken, resulting in a black box. What causes this and how can I fix it?

For a more stable service, the official ZEP app is recommended.

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I have a lot of lag in my environment. How do I fix it?

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How do I sign in?

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How do I delete an account? (Membership Withdrawal)

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The verification code has not arrived.

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Please check the page below for more information. ❓FAQ